Case #2:
Client
Global telecommunications corporation – cell phones manufacturer
Situation/Challenge
An HR manager was having difficulty influencing a group of his European peers in harmonizing a technical HR system integration. He also needed to help internal clients with their global virtual team leadership issues.
Esprit Global Learning Service/Action
This manager participated in the Global HR Coaching Circle to develop more cultural competence in his HR role.
Result
Our Global HR Coaching Circle program enabled him to become more influential is his approach with non-U.S. colleagues and helped him to serve his clients to be more effective in global roles as well.
Testimonial
I want to thank you for offering the coaching course, Global HR Coaching Circle. I was able to apply the concepts quickly, and I appreciated the collaboration between the coaches and participants to provide me guidance and suggestions for some of the areas I face like virtual team management and cultural awareness of technical HR system integration.
As you know, when working in a global, virtual environment, multi-cultural diversity is part of doing business. Through our discussion and the COI assessment, I can make more connections to challenges I deal with as well as apply tools that help me and my extended team, especially my HR counterparts in Finland.
Carolyn’s experience in organizational and cultural themes is fantastic. Her cultural coaching program was very thorough and the guidance, assessments, and debrief was very useful, and more importantly, designed to be quickly implemented. I continue to utilize the material gained from her course and her overall counsel.
Recommended Next Steps
For client to continue using the Cultural Orientations Indicator and related online tools on the job to build awareness about communicating and leading across cultures.