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| Training and Consulting |
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| International Training Programs |
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| Working Across Cultures |
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All employees, teams |
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- Understand how culture affects the workplace: superior-subordinate and co-worker relationships, conflict resolution, protocol, decision-making, feedback on performance and problems, unspoken rules of the culture which impact business practices.
- Identify what makes for effective cross-cultural communication at work and what leads to miscommunication and misunderstanding, including stereotyping.
- Learn tools to enhance communication with people of other cultures.
- Content is customized for up to four cultures in the client's workplace.
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| Focus: |
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| Duration: |
One-day training |
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| Global Team Foundations |
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Team leaders, and teams, HR managers, project managers |
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- Train and coach globally dispersed teams to improve communication, relationships and develop synergy of high-performing teams.
- Identify and prepare for the stages of team development. Develop shared vision and goals.
- Assess behavioral and communication styles. Learn to correctly interpret culturally different communication styles and enhance communication.
- Practice with tools for building trust, team decision-making, and conflict resolution.
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| Focus: |
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| Duration: |
Two-Four days |
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| Doing Business with the French: |
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Managers and teams working in French companies, global team leaders with French team members, and Human Resource managers |
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- Gain new insights into French people, their ways of thinking and behaving; gain communication tools for developing business relationships with the French and prevent intercultural misunderstandings:
- Demonstrate understanding of the importance of intercultural aspects of doing business internationally.
- Identify similarities and differences of American and French culture, particularly business practices and protocol.
- Discover how French history and cultural values impact business practices and behavior.
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| Duration: |
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| One-day training with optional follow-on coaching |
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| Result: |
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| You will be able to adapt your communication style to interact effectively with French business people and minimize cross-cultural misunderstandings. |
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| Consultation on International Issues in the Workplace |
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Develop communication and leadership styles effective across cultures.
Conduct customized organizational and leadership assessments for multicultural/multinational work environments, including:
- Intercultural Development Inventory
- Polaris 360 Assessment
- Organizational Culture Survey
- Firo B Behavior Assessment
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| Team Building |
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| The Human Element |
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All corporate personnel, especially intact work teams |
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| Focus: |
We are certified by BCon-WSA (formerly Will Shutz & Associates) to deliver this integrated approach to improve individual and organizational productivity.
Individuals have found The Human Element to be one of the most powerful personal growth workshops they have ever engaged in. Using the Firo™ theory of interpersonal behavior, participants become aware of and address underlying causes of behavior that blocks effectiveness, productivity, and satisfaction.
The Human Element is internationally acknowledged as one of the most effective and complete self-mastery and team building programs available. The Human Element approach impacts the bottom line because it applies to many aspects o organizational life: working relationships, team productivity, group decision-making, leadership, retention, conflict resolution. It goes far beyond trendy, quick-fix approaches in addressing issues in the interpersonal dimension of organizations, enabling organizations to change from the inside out.
The experiential approach includes brief lectures, group activities, scientifically validated self-assessment questionnaires, skills practice, and group feedback.
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| Leadership |
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| Coaching for Performance and Teamwork |
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Managers, supervisors, team leaders, and Human Resource managers |
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To give supervisors and managers the coaching mindset and tools for an empowering leadership style. The program includes a pre- and post-instruction self-assessment of coaching skills. Topics include:
• The business case for coaching
• Identifying and developing coaching definitions, principles, and competencies
• The Coaching Conversation Model
• The language of empowerment
• Giving balanced, meaningful feedback to employees
• Discussing career development with employees
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| Duration: |
16 hours in either a two-day format or four 4-hour sessions |
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| Result: |
Draw out the motivation, skills and talents of your employees to increase their performance. |
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(C) 2003 Esprit Global Learning - All Rights Reserved
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